Frequently Asked Questions
- Do you ship outside of North America?
Yes. We also ship to Western Europe.
- How can I convert prices to British Pounds, Euros, or other currencies?
www.xe.com is a currency conversion website which can quickly and easily show you approximate conversion rates into many different currencies.
- How much to ship to an address in the Continental United States, Canada, United Kingdom, Australia or New Zealand?
Shipping starts at $15 US and up, depending on the size of the piece.
- How much to ship to Western Europe?
Please email us with the name of the piece or pieces you are interested in, as well as your shipping address including postal code. We will get back to you as quickly as possible.
- What credit cards do you accept?
Visa and MasterCard. We also accept PayPal.
- Is it safe to order online?
Yes. All orders are transmitted to us through a secure, encrypted order form protected by Geotrust, a leading supplier of ecommerce services.
- Can I order by telephone?
Yes. In the Continental U.S. and Canada, call us toll-free at 1-800-700-1173. Outside of North America, please call (00) +1 416-482-5111. We are in the Eastern Time Zone, three hours ahead of Los Angeles and five hours behind London, England. If you get the voice mail, please leave a detailed message and a phone number or email address we can reach you at.
- Will you keep my information private?
Yes. Your personal information is safe with us. We will never sell, rent, trade, or otherwise disclose any information about our customers to any outside company, organization or individual.
We will, at times, e-mail information to our clients and newsletter subscribers about special offers or newly arrived artwork which may be of interest to you. These messages will be infrequent, and we hope you will enjoy receiving them.
If, at any time, you wish to stop receiving such messages, simply send us an e-mail with the word REMOVE in the subject line and your address will be promptly removed from our mailing list.
- I’m in the U.S. Do I have to pay tax?
You do not pay any Canadian tax. When the package is delivered, UPS may bill you for your local State sales tax. Many packages arrive with no taxes at all, but be aware that you may have to pay your State sales tax.
- I’m in Europe. Do I have to pay tax?
You do not pay any Canadian tax. When the package is delivered, UPS may bill you for your local Value Added Tax (VAT). Some packages arrive with no taxes at all, but be aware that you may have to pay VAT.
- I’m in Canada. Do I have to pay tax?
Ontario residents pay 5% GST and 8% PST at the time of purchase. Canadian residents outside Ontario pay 5% GST at the time of purchase. Residents of Provinces outside of Ontario may be charged their local Provincial sales tax upon arrival.
- How long does it take to get my artwork?
In stock artwork is often shipped the same day you order. It is always shipped within 48 hours. Not all limited editions are in stock at all times. Delivery of out of stock items will take 1 – 3 weeks. If time is an issue, please call or email us to find out if your chosen artwork is in stock.
- Do you offer layaway?
Yes. Three month interest-free layaway is available on all purchases. If you would like to purchase on layaway, please send a separate email along with your order informing us it is a layaway, or call us. The art will be shipped once the final payment has been processed. You can pay it off early and have it shipped early too. Please call or email for details.
- Is everything on the website?
No. Call or email us with your requests. A number of special order originals and limited editions are not on the website. Let us know what interests you, and we will do our best to come through for you!
- Do you buy art from private collectors?
Generally speaking, no. We are an Authorized Gallery for all the major animation studios, and the vast majority of our artwork comes directly from the studios. We will occasionally buy privately from collectors who have pieces we cannot get from the studios, so long as the artwork and all accompanying paperwork is in good condition.
If you want to sell, please email us details of what you have, and we will let you know if we have any interest.
- Does the artwork come with the original Certificate of Authenticity?
Yes. All originals and limited editions come with the original certificate of authenticity issued by the studios. These are not copies or gallery issued certificates, they are the official documentation from the studios. The only exceptions to this are older limited editions (pre-1992) and older originals (pre-1960’s) that never had a certificate issued.
- Can I choose my own framing?
Yes. We offer hundreds of framing options. If you have a particular style or color scheme in mind, or if you want to try to match other pieces you have, let us know. We will work with you to find the perfect framing for your artwork! Many choices are available at no extra charge.
- What's the singing frog's name?
Michigan J. Frog.
- Who created Bugs Bunny?
Most animation historians credit Tex Avery for his 1940 film "A Wild Hare". While there had been a grey rabbit in several earlier films, Avery was the first to feature a confident, wise-cracking rabbit. It was also the first time Bugs said "What’s Up, Doc?".
Other directors, particularly Bob Clampett, Robert McKimson, Friz Freleng and Chuck Jones did much to develop Bugs Bunny’s character throughout the following two decades.
- How do you pronounce Matt Groening’s last name?
It rhymes with "raining".
- Isn’t it Fritz Freeleng?
Despite being often misspelled and mispronounced, there is no "t" in Friz Freleng. The legendary director’s real name was Isadore, but he was known as Friz.
- Is it cold in Toronto?
Yes. That’s why we work so hard to frame, package, and ship your art so quickly. It helps us keep warm.